Returns & Refunds
Shop with Confidence
Return Window
We offer a 30-day return window from the date you receive your order. If 30 days have passed since delivery, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, items must be unused, unwashed, and in the same condition that you received them.
Eligibility Criteria
Items must be returned in their original packaging with all tags attached. Items that show signs of wear, damage, or alteration may not be accepted. For hygiene reasons, we cannot accept returns on swimwear or underwear unless the original protective liner is still in place.
Return Shipping Costs
Unless the item received is incorrect, defective, or damaged, the return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping service for returns, as we cannot be held responsible for items lost in transit. Shipping costs are non-refundable.
How to Start a Return
To begin the return process, email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with the return address and any further instructions within 24-48 hours.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to your original payment method (PayPal, Visa, or Mastercard). Please note that your bank or card issuer may take additional time to post the refund to your account.
Exchanges
If you would like to exchange an item for a different size or color, please contact us within the 30-day return window. Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead.
Cancellation Rights
You have the right to cancel your order within 14 days of receiving the goods without giving any reason. To exercise this right, you must inform us of your decision by sending a clear statement to [email protected]. We will refund all payments received, including delivery charges, within 14 days of receiving your cancellation request.
Non-Returnable Items
Certain items cannot be returned, including gift cards, downloadable products, and items marked as final sale. If you are unsure whether your item is returnable, please contact us before initiating a return.
Questions about your return? Reach us at [email protected] — we are happy to help.
BONAR LIMITED, RM1105-10, 11/F BLK C, Phase 1 Kwai Shing Ind Bldg, 36-40 Tai Lin Pai Rd, Kwai Chung, Hong Kong